Lowerbank Dental Practice
Need Reliable Accounting and Payroll Support?
From payroll compliance to day-to-day accounting, we help busy practices reduce financial admin and gain dependable support from a team that understands their organisation.
Lowerbank Dental Practice
Lowerbank Dental Practice is a busy practice with eight dentists, four dental hygienists and more than 20 members of staff. Susan Crabtree joined the practice as a trainee dental nurse in 1997 before progressing through the organisation and becoming Practice Manager in April 2021.
Taking on the role during the pandemic and a wider staffing crisis was challenging. As Susan began reviewing the practice’s existing systems and supplier relationships, she identified concerns around the level of accounting support being provided, particularly in relation to payroll, holiday pay and overtime compliance.
Project Overview
The practice needed an accountancy firm that could provide a more attentive and responsive service. Its previous accountant had not been able to offer the level of payroll support required, leaving the team concerned about whether holiday pay and overtime were being handled correctly.
Susan also felt the practice was not receiving the personal attention it deserved. After discussing the situation with a colleague, she was referred to Walling Accountants and contacted the team to explain the challenges Lowerbank Dental Practice was facing.
Solution Focus
Walling Accountants quickly assessed the practice’s requirements and put together a suitable package of support. The straightforward transition gave Susan confidence that the payroll and accounting responsibilities would be managed carefully, without adding further complications for the internal team.
After initially taking over payroll, Walling Accountants went on to manage the practice’s wider accounting requirements. Ian and the team developed a clear understanding of how the practice operates, with Mark also able to provide informed support whenever required.
- Payroll management
- Holiday pay and overtime compliance
- Wider accounting support
- Clear and responsive communication
- A smooth transition from the previous accountant
- Ongoing support from a team familiar with the practice
The new arrangement has made the financial side of running Lowerbank Dental Practice considerably easier to manage. With reliable payroll support and someone available to answer questions, the practice has saved valuable time and money while gaining greater confidence in its accounting processes. Susan described the service as five-star and said she would readily recommend Walling Accountants to other businesses.
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